Smashed Hinge Posts Not Warrantied

[SneakPlissken]

My Turbines are a year old and the top posts are worn over. Now the stems constantly fall out of the frame. Went through the O Warranty process and got skunked. (Lux SUCKS!) I bought them from an O Store with a prescription and had all my receipts and filed the claim within one year of picking them up. Any help out there?

Thanks.

 

[ZCForge]

My Turbines are a year old and the top posts are worn over. Now the stems constantly fall out of the frame. Went through the O Warranty process and got skunked. (Lux SUCKS!) I bought them from an O Store with a prescription and had all my receipts and filed the claim within one year of picking them up. Any help out there?

Thanks.

View attachment 691171

They wouldn’t do anything for you being within the year warranty?

 

[SneakPlissken]

Nope. I can still wear them, but when I put them in the micro bag, the stems fall off. The lenses are likely to get scratched next.

 

[ZCForge]

Nope. I can still wear them, but when I put them in the micro bag, the stems fall off. The lenses are likely to get scratched next.

I feel like there’s something missing here? What did they tell you when you contacted them for warranty work?

 

[flyer]

Pity.
The shabby "Customer Service" just adds to your overall enjoyment.
I'd move on.

 

[Rick58]

@SneakPlissken When you meet the forum requirements PM me. I have some Turbines (frames only) to sell. You can just swap stems.

 

[Oaks in the backwoods]

Did you register your warranty when you FIRST bought them?