- 5,260
- 3,473
Its about making a choice to work with someone who has been dedicated to your brand for as long as they can remember – or not!
In case anyone thinks that is a bit much I’d like to add that I could go on for hours… days… its not nearly enough for the time – the blood and sweat I have invested developing this relationship as it relates to my collection. Suffice to say they are NOT worthy! If anyone from the party responsible for these being lost|stolen reads this and thinks it is harsh remember these were not lost in the mail - they were not sent in because they needed help - they were sent in because you insisted and YOU FSCK'd UP!
You finally tell the tale, I hope it was somewhat cathartic but I doubt very much so at this point.
I felt the same way about the brand after I sent to them some IH Juliets. They committed to replacing them (by email) and the CSR said that they had plenty of lenses. Then they waited a month to contact me to tell me that they were not going to replace them because the lenses were supposedly out of stock while I watched MADTURTLE and ACM sell MANY on ebay for $179. Then they sat on my frames for 2 more weeks before sending them back to me untouched. And banning me from O.com despite my considerable support for their brand.
This summer I had sent some Ducati Juliets, a C6 and a XS 24K for lenses. I wanted lenses for these keepers and they told me that I HAD TO send them in. I felt at the time that this was unnecessarily exposing people's property and then sadly my concern became your reality. (Important to note that the service facility is no longer at HQ and is now in a separate facility across town.)
I feel sorry for you M. I understand EXACTLY how you feel- how someone decided it was a good idea to make owners unnecessarily expose their property to theft and how the "brand" does not really give a sh*t about one individual.
I'm guessing that you had about 3K wrapped up in the 2 pair that some sh*thead decided you, me and everyone else should ship around unnecessarily when you OWN the frames. You failed to point out that in settling with you they came nowhere close to making you whole on this situation. I know that you didn't get close to 3K in value and that's BS- employees can buy at 70% off and they should have/ could have made you a pretty nice settlement and they didn't. You shouldn't have to be cobbling together insurance claims along with Oakley's "settlement". They should have opened the vault up to you just as they insisted that you open yours in sending your 24k's off for no good reason other than playing god.
You have way more class than I my friend, kudos.
Maybe this will pass, maybe it won’t - time will tell.
It will pass. What you have collected represents the creative high water mark of a company with a different corporate perspective than it's current ownership; this is a company that focuses on commodities now. We customers to them are commodities and can be easily replaced.
Enjoy the pieces for what they are and save your loyalty for people rather than "brands".