LUXsucks trolling customers

[cheshirecat]

You are talking to some person sitting at home in their underwear answering calls and emails and sending out codes. That is all they can do other than read policies to you. Welcome to Lux customer service...

I have never encountered such a terrible level of customer service before. I work in a company that also sells on Amazon and regularly handle customer inquiries myself, and even though our turnover is significantly smaller than that of LUX, we would never allow ourselves to treat customers with such disregard or show such an unwillingness to understand the situation they are facing.

 

[XxRuMKaxX]

I have never encountered such a terrible level of customer service before. I work in a company that also sells on Amazon and regularly handle customer inquiries myself, and even though our turnover is significantly smaller than that of LUX, we would never allow ourselves to treat customers with such disregard or show such an unwillingness to understand the situation they are facing.

Half the people you talk to have no real clue what Oakley models are what... they are contracted to take customer calls and all they do is pull up a screen with "what to say when..." AND they are usually answering calls for multiple companies... all their job is to do is try to make you happy with an apology and a code. I would call that second # and see if it might actually reach someone who really is working for Oakley.

 

[XxRuMKaxX]

I would just sell you one for $40 under retail but to ship it to Israel would take $30 or more...

 

[cheshirecat]

I would just sell you one for $40 under retail but to ship it to Israel would take $30 or more...

I do have a shipping address in the US, so that’s not an issue, but thank you for your kind offer.
I will still try to push for the working code from them, as I hadn’t originally planned to purchase the Cinelli model, but since I received the discount code as compensation for the canceled Satisfy Straight Jacket order, I figured I should make use of it—and the Cinelli seemed like the most worthy option.

 

[XxRuMKaxX]

I do have a shipping address in the US, so that’s not an issue, but thank you for your kind offer.
I will still try to push for the working code from them, as I hadn’t originally planned to purchase the Cinelli model, but since I received the discount code as compensation for the canceled Satisfy Straight Jacket order, I figured I should make use of it—and the Cinelli seemed like the most worthy option.

It is a cool looking pair of glasses.... good luck with this and let me know if I can help...

 

[cheshirecat]

UPD: the issue has been successfully resolved through email support, and they have confirmed that a partial refund of 30% will be issued after the purchase is made at full price and a tracking number is provided.

 

[Sikpup]

I guess moral of the story is, if the code works first time, don't hesitate and buy the item straight away, as once payment has been made and they acknowledge receipt of payment, the goods should be sent at the reduced rate. Otherwise percentage off codes should flag all, already reduced prices and all limited edition models across the board before being able to purchase and make payment.

 

[cheshirecat]

I guess moral of the story is, if the code works first time, don't hesitate and buy the item straight away, as once payment has been made and they acknowledge receipt of payment, the goods should be sent at the reduced rate. Otherwise percentage off codes should flag all, already reduced prices and all limited edition models across the board before being able to purchase and make payment.

Definitely

 

[narplife]

I've run into the same issue in the past, where out of impulse I try the code out on the pairs that interest me and see which it works for. Then delay the actual purchase to maul it over, making sure that's what I want to grab.

I've now gotten in habit of taking a screenshot of my initial proposed purchase. So when it comes times to commit to the purchase, if the code no longer works on that pair I can just open the live chat and get reference number regarding the complaint. Then via email follow up it'll get resolved, either with a new code leaving me with the original code to use for something else or an offer to purchase at full price with subsequent partial refund for the original codes' discount amount.

 

[XxRuMKaxX]

I've run into the same issue in the past, where out of impulse I try the code out on the pairs that interest me and see which it works for. Then delay the actual purchase to maul it over, making sure that's what I want to grab.

I've now gotten in habit of taking a screenshot of my initial proposed purchase. So when it comes times to commit to the purchase, if the code no longer works on that pair I can just open the live chat and get reference number regarding the complaint. Then via email follow up it'll get resolved, either with a new code leaving me with the original code to use for something else or an offer to purchase at full price with subsequent partial refund for the original codes' discount amount.

You have broken the sacred code!!!! Not only have you defeated the evil Lord Lux but you walk away with TWO codes!!! That is true mastery!