I’m really disappointed with Oakley

[JohnB1]

A couple of years ago I bought Oakley sunglasses from the retail store in Liverpool
the lenses have delaminated and I need to buy replacements. I took them to the Cheshire Oakes store and was told to buy some cheap copy lenses off the internet
I wrote to customer services who initially off to assist but since then I’ve heard nothing, have sent a follow up email asking for an updated but I’m being ignored
I drive for my living and really appreciate good sunglasses and my Oakley’s did a great job
I purchased Oakley for the replacement lenses but right now i fe ripped off and ignored
Let this be a warning to anyone thinking of buying from them
Bitterly disappointed

my case number should anyone from Oakley read this is CAS-2802263-V3R3D8 CRM:076402824

 

[ZCForge]

A couple of years ago I bought Oakley sunglasses from the retail store in Liverpool
the lenses have delaminated and I need to buy replacements. I took them to the Cheshire Oakes store and was told to buy some cheap copy lenses off the internet
I wrote to customer services who initially off to assist but since then I’ve heard nothing, have sent a follow up email asking for an updated but I’m being ignored
I drive for my living and really appreciate good sunglasses and my Oakley’s did a great job
I purchased Oakley for the replacement lenses but right now i fe ripped off and ignored
Let this be a warning to anyone thinking of buying from them
Bitterly disappointed

my case number should anyone from Oakley read this is CAS-2802263-V3R3D8 CRM:076402824

What model?

 

[Lopaka KaMars]

A couple of years ago I bought Oakley sunglasses from the retail store in Liverpool
the lenses have delaminated and I need to buy replacements. I took them to the Cheshire Oakes store and was told to buy some cheap copy lenses off the internet
I wrote to customer services who initially off to assist but since then I’ve heard nothing, have sent a follow up email asking for an updated but I’m being ignored
I drive for my living and really appreciate good sunglasses and my Oakley’s did a great job
I purchased Oakley for the replacement lenses but right now i fe ripped off and ignored
Let this be a warning to anyone thinking of buying from them
Bitterly disappointed

my case number should anyone from Oakley read this is CAS-2802263-V3R3D8 CRM:076402824

A lot of us here also think that Lux sux. Aka Oakley.

 

[Scarface]

Yeah, i'm donating my Oakleys and buying glasses like Crap Eyewear now
Really digging Bikini Vision and the Supa Phreek

 

[Kingme]

If Oakley tried just a tad more at caring about it’s consumers they would excel. But they just don’t care at all about their customers anymore. Oakley fell off a cliff right around the time they discontinued the watches.

 

[TheStig]

Lets be realistic.
Lux. sells about 40% of all RX and Sunglasses world wide. If any of you had ever worked at a Customer Service Department you would understand that CS at the size Lux is, is impossible.

 

[TNGoldbeard]

I've never had a CS issue with Oakley or Lux

 

[Litos]

An Oakley lens delaminating !?!?

No freaking way - it's IMPOSSIBLE !!!

I would definitely keep the pressure on customer service to explain to you why their lenses did that - for sure, they will send you replacements for free, because I have NEVER heard of an Oakley lens delaminating...

 

[JohnB1]

What model?

Hi, thanks for showing interest, it’s much appreciated
the problem is I can’t identify the model, on the arm where the code numbers should be, mine just says “fives”
I asked for help in the Cheshire Oakes store and was dismissed off handedly
the Customer Care team asked for images which were sent by return, but since then I’m being ignored
and all I want to do is spend more money with them!
Any help is appreciated

 

[TNGoldbeard]

It's because they're more than 20 years old, long discontinued so no lenses.

Got any pics?