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I got the same email.UPD on this case.
Guys, what can I say — their customer support is completely sh8 eaters. After they sent me a lens with a visible scratch, I provided around eight photos from different angles clearly showing the scratch, as well as evidence that the lenses were poorly fitted to the frame.
Instead of apologizing and issuing a refund, they came back with four additional demands, asking for even more photos and a video. This is absolutely unreasonable and unprofessional.
At this point, I will most likely open a PayPal dispute and let PayPal handle the situation properly.
I do not recommend MRY lenses to anyone. This company shows a clear lack of professionalism and respect toward its customers. This was my second and final order with them. AVOID!
Here is their reply after I provided 13 photos showing the issue.
View attachment 1321865
Do they also have incorrect lens shapes for Juliet? I was thinking about giving them another chance and ordering DWP Ultra lenses for Juliet and Penny, but I’m afraid they might also end up being the wrong shape.I got the same email.
I just sent them photos of the lenses in the Juliet frame, with the orbital all tweaked. We'll see what happens.
Yes. The ones I ordered did not fit. I tried them in three pairs of Juliets. If they were to shave a millimeter off the entire circumference of the lens, it may fit better. The shape of the lens is correct...just too big.Do they also have incorrect lens shapes for Juliet? I was thinking about giving them another chance and ordering DWP Ultra lenses for Juliet and Penny, but I’m afraid they might also end up being the wrong shape.